Standard delivery exclusions
Any products over 50kg are excluded from Standard Next Day Delivery. For bulk deliveries we offer a palletised deliveries at special rates – please call 0800 197 7170 for bulk pricing.
Non-Standard Delivery Areas
Customers wishing to have items delivered to outside of the UK mainland, remote areas or the Scottish Highlands may incur a higher delivery cost. Delivery time may also be longer than stated for some areas.
The following postcodes do not qualify for free delivery, but we will endeavor to get the cheapest possible delivery charge for you if you live in any of these areas:
GY, JE, IM, AB31-38, AB41-45, AB51-56, BT, IV30-32, PA22-27, PA30-35, PH1, PH10, FK19-21, HS, IV*, KA27-28, KW, PA20-21, PA28-29, PA36-38, PA41-49, PA60-78, PH, ZE
Customer Service AvailabilityOur customer service team are availableMon-Fri: 8am - 6pmSaturday: 9am - 12pmSunday and Bank Holidays: Closed
Can I still order if my item is not in stock?
If there are any issues with the goods you order, for example: If you have ordered more of a product than we have in stock, we will contact you within one working day to discuss the options. We may deliver the order in two parts as appropriate to your requirements.
When does my order get processed?
A working day is defined as Monday - Friday. Please note that weekends, bank and public holidays are excluded.
Orders placed after 1.30 pm are likely to be processed the next working day - delivery will therefore be two working days after the order is placed in this instance. For example, an order placed after 1.30pm on a Friday will be available on the following Tuesday.
Can my order be sent to a different address?
If you would rather your order be delivered to an address which is different from your billing address, please indicate this during checkout.
What happens if my address is incorrect?
If the address is incorrect, the package will be returned to the delivery depot. Please check your delivery address carefully when placing an order. If you suspect this has happened, please call our team on 0800 197 7170 and we will resolve the problem for you.
We are unable to deliver to Post Office Boxes as we require signatures upon delivery of the goods.
What if I’m not in for delivery?
If delivery is unsuccessful due to you being unavailable, we will leave a card and contact number for you to re-arrange delivery.
Can I cancel my order?
You can cancel your order before dispatch by contacting our customer service team on 0800 197 7170. If your order has already been dispatched a refund cannot be issued until the good are returned to us. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items enclosed.
Damaged products during transit
We aim to fulfil all orders without any product damage. However, if superficial damage is sustained during transit, we are unable to refund or exchange on certain products. This includes goods such as paint which is tinned to protect the product in transit. Any dents, scratches or scuff marks where the seal remains closed with no leakage will mean that the product inside is intact, in good order and therefore, delivered as such.
Your statutory rights are not affected by this guidance.