Priority Building Supplies
Big brands, low prices

FAQ | Priority

 Frequently Asked Questions

Do I need an account to order?
No, we can accept payment via credit / debit cards

How does collection in store work?
If you select an item for collection we aim to have it available for you to pick up within 10 minutes of ordering online, unless otherwise stated at the time of ordering. The item is held for you until the end of the following working day at which point it is returned to stock. You do not pay for the item until you collect it from the store.

How long do I have to return an unwanted item?
Priority Plumbing offers a 30 Days Peace of Mind Returns Policy.

How do I return an unwanted item?
Items should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items. Simply call our customer service team on 0800 197 7170 to let us know you want to return an item, or return to the store you ordered from and speak to a member of our sales team.

Can I return opened goods?
Returns of unwanted goods that have been opened, where the cellophane is broken, or are not in the original packaging will be classed as non-resalable. These products will be refunded at a restocking fee of 25%

How do I return faulty items?
If you find a product to be faulty within 30 days of purchase, then please contact our customer service team on 0800 197 7170 to discuss the fault. If you purchased the item more than 30 days ago, our aim is to get the problem put right as quickly as possible. In most instances we will replace the item with the same or an equivalent model under the manufacturer’s guarantee (where the manufacturer’s guarantee still applies).

How can I cancel an order?
You can cancel your order by contacting our customer service team on 0800 197 7170.

How do I get in contact?
Our customer service team on 0800 197 7170 or

  • Mon-Fri: 8am - 6pm
  • Saturday: 9am - 12pm
  • Sunday and Bank Holidays: Closed